Frequently Asked Questions (USA Only)
Welcome to the Bapesta.net FAQs section. Below you’ll find answers to the most commonly asked questions related to shopping, shipping, returns, and more — specific to our U.S. customers.
1. Do you ship within the USA?
Yes, we ship to all 50 U.S. states. We currently do not offer international shipping.
2. How long does shipping take?
Standard shipping within the USA typically takes 5–10 business days, depending on your location and product availability.
Please see our Shipping Policy for full details.
3. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
4. What payment methods do you accept?
We accept:
- Visa, MasterCard, American Express
- PayPal
- Apple Pay (if available at checkout)
All transactions are processed securely.
5. What is your return policy?
We accept returns within 14 days of delivery for unused, undamaged items.
Please refer to our Refund & Returns Policy for conditions and how to request a return.
6. How can I contact customer service?
You can reach us at support@bapesta.net. We typically respond within 24–48 business hours.
7. Do you offer size guides?
Yes! We provide detailed size information on each product page. If you’re unsure, please contact us before placing your order.
8. Are your products authentic?
Yes. All items listed on Bapesta.net are 100% authentic and sourced from verified suppliers.
9. Can I cancel or change my order?
Orders can only be canceled or modified within 12 hours of placing the order. Please email us immediately if you need assistance.
10. Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption to ensure all personal and payment information is securely processed.
If your question isn’t listed here, feel free to contact us at support@bapesta.net — we’re happy to help!